Join us our expert panelists from Singapore, Indonesia and Australia to discuss all things CX in the Asia-Pacific Region. From retail to hospitality, we dive deep into actionable industry-specific tactics and real-world examples of winning customer experience strategies.
Topics:
- What to look for when building a CX team. What are some of the key roles?
- What are the key metrics to use in CX measurement? Some emerging methodologies to keep an eye out for.
- How to approach CX localization across ASEAN, Australia and New Zealand.
- How to ensure a consistent customer experience across a large geography, multiple channels and touch-points.
Panelists:
- Cara Walsh - Non-Executive Board Director @Cobble Hill Consulting
- Maneesha Bhusal - Director, Head of Customer Experience @JD.ID
- Irene Lim - Head, Customer Relations @Leading International Lodging Company
- Dharani Malladi - Founder @Forward
Watch Now On-Demand