In an era of rapid digital transformation, creating a solid foundation for customer experience management is essential to ensuring business success.
Join this expert panel of customer experience & digital transformation executives for senior-level perspectives on how to run, measure and evolve digital customer experience programs.
Topics:
- Digital experience management success stories
- Winning approaches to ROI and prioritization
- Affects of COVID-19 on digital transformation and customer experience
- Recommendations for junior professionals entering the digital customer experience field
- Considerations for achieving board and executive level buy-in for projects
Panelists:
- Abeeda Haroon - Head of Customer Experience @FoodPanda
- Andrew Rickard - Regional Transformation @Chubb
- Nicholas Chee - Executive Director @UOB
- Mike Soylu - General Manager Asia-Pacific @Pisano
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