Calculate Your CES Now

Understand Your Customer’s Effort with CES

Customer Effort Score (CES) is a metric that measures the ease with which customers can interact with your business to achieve their goals. By asking a simple question, such as “How easy was it to resolve your issue with us?”, CES quantifies how much effort your customers must exert to get their problems solved.

Where should you use CES?

After customer service interactions to evaluate your support effectiveness.
When gauging the simplicity of your product’s onboarding process or user interface.
To identify pain points in customer journeys that may lead to dissatisfaction or churn.

This calculator helps you quickly determine your CES by averaging the scores provided by your customers. With a clear CES, you can pinpoint improvement areas and create frictionless customer experiences.

Start by entering your CES survey scores, and let this tool do the calculation for you.

A Leader in the Global Voice of the Customer Market

"Pisano provides a comprehensive VoC platform to gather, analyze, and interpret consumer feedback data that enables organizations to gain a deeper understanding of their consumers, resulting in better decision-making and increased customer satisfaction.''

Preshit Parab Analyst, at Quadrant Knowledge Solutions