What is Employee Net Promoter Score?

“How likely are you to recommend the company you work for to a friend or an acquaintance?”

If you ask this question from the employees of your business, how many of them do you think will immediately say 10 out of 10 in response?

Believe it or not, this simple question is the infrastructure of an important employee experience metric called Employee Net Promoter Score. The response can draw a perfect picture of how engaged, satisfied and even more than that, happy your employees are and how successful all your efforts toward creating a charming atmosphere in your company have become.

In this article from Pisano Academy, we will take a look at Employee Net Promoter Score, also known as eNPS. We will also talk about how important eNPS is how different it is from other EX metrics.

What is NPS?

The eNPS is considered a particular type of a more significant metric called NPS, or Net Promoter Score. Before talking more about the eNPS, maybe it is better to understand what NPS itself is.

NPS, which is an experience metric, focuses on the measurement of satisfaction and loyalty of the customers of a business to it. By dividing customers into three categories of promoters, passives, and detractors, NPS sees the people more satisfied with a business, the promoters, as an ambassador of the company who will attract others to it. On the other hand, the detractors, who are dissatisfied customers of the business, will prevent the people around them from using the business's services.

To learn more about this topic, you can check out our ultimate guide to NPS, Everything You Need to Know about Net Promoter Score.

What is eNPS?

The eNPS entirely focuses on the employees and how a company successfully turned its staff into loyal promoters of it. An ambassador who not only is dedicated to the purpose of the company but also tries to promote its and its services, whether to a potential customer or a potential future employee.

The Employee Net Promoter Score obviously belongs to the fields of employee experience or human resources management, which can be considered as a high-value metric.  It can reveal numerous facts about a company. A high eNPS shows that the employees are happy with the atmosphere, culture and purpose of the business, while a low one displays there are amendments needed for either of these as well as other factors.

The Difference between eNPS and Other EX Metrics

There are different methods for measuring how satisfied or loyal an employee is. Questionnaires with hundreds of questions and detailed analytics can help you determine what your company EX efforts lack the most.

But why should you use the eNPS among all those methods?

The answer is “simplicity”. With eNPS, you will have the answer right in front of you. You do not need to go through complex formulas and analyses to determine the result. The test outcome will be a simple number between 0 to 10 that can be simply interpreted. For more information about NPS measurement, check out the Pisano Academy article “How is the NPS Calculated?”.

Using eNPS to measure employee satisfaction can also prevent survey fatigue. In numerous cases, when the questions’ number or perplexity is high, the respondent gets tired, resulting in imprecise answers. As the eNPS is based on a straightforward question with obvious answers, this issue is unlikely to happen.