Your All-Inclusive XM Learning Hub
Welcome to Pisano Academy, your comprehensive resource for experience management success. From illuminating guides and engaging reviews to industry reports and practical models, you'll find a wealth of knowledge at your fingertips.
Join our community of like-minded professionals dedicated to knowledge sharing and collective advancement. Here, you can learn from experts, share your insights, and strengthen your professional network. Find the inspiration you need to achieve your goals.
To help you maximize your knowledge about making people happy, in the first episode of my video series, I’ll talk about the experiment, experience and how they are connected in our daily lives.
In this episode of my video series, I talk about the most vital pillar of experience management: Feedback. You need to listen and observe carefully every word and action of your customers to know about their experiences.
Understanding is what transforms knowledge into action, what helps practice to become something more than just a waste of efforts and resources.
This episode is where you can learn how a business can find its path forward in an ocean of voices. The right voice you need to listen to is not always the loudest one you hear.
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Customer Experience Glossary
We’ve compiled a list of the top 200 CX phrases and buzzwords that every professional needs to know.
Employee Experience Glossary
We’ve compiled a list of the top 140 EX phrases and buzzwords that every HR professional needs to know.
