Welcome to Pisano Academy

To help you maximize your knowledge about making people happy, in the first episode of my video series, I’ll talk about the experiment, experience and how they are connected in our daily lives.

In this episode of my video series, I talk about the most vital pillar of experience management: Feedback. You need to listen and observe carefully every word and action of your customers to know about their experiences.

Understanding is what transforms knowledge into action, what helps practice to become something more than just a waste of efforts and resources.

This episode is where you can learn how a business can find its path forward in an ocean of voices. The right voice you need to listen to is not always the loudest one you hear.