Establishing large-scale customer experience programs is challenging. Join our expert panel session where we discuss how to ensuring consistent service levels and customer journeys across a wide range of countries, channels and touch-points.
Topics:
- How to ensure the best customer experience is being delivered across tens of countries
- Core pillars of CX: strategy, customer insight, experience design, innovation, measurement, organizational adaptation and culture
- How to understand and meet customer expectations during the COVID-19 period
- How large-scale CX in the public sector works
Panelists:
- Olga Budieri - Senior Customer Experience Manager @Aramex International
- Juan Vega - Senior Manager Retail Projects @Max Fashion / Landmark Group
- Hatim Bawazir - Head of Customer Experience @The Ministry of Culture / KSA
- İsmail Özenç, CCXP - CX Lead & Consultant @Maven Insights and Solutions
Watch Now On-Demand