Reveal the Treasures Beneath Words with AI-Based Text Analytics

Leveraging the power of AI, Pisano offers advanced text analytics capabilities to automatically analyze and interpret open-ended feedback in the most effective way.

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AI-Based Text Analytics

The Missing Piece in Your XM Puzzle

Businesses collect vast amounts of open-ended comments and feedback data and they are not as easy to interpret as quantitative survey data.

AI-based text analytics evaluates sentiment and identifies and categorizes key topics and trends to turn qualitative content into manageable data.

Decipher the Voice of Your Customers

Tired of sifting through endless customer feedback, unsure of where to start? Let Pisano revolutionize the way you understand and act on customer sentiment.

Uncover Hidden Trends

Built to handle millions of responses, Pisano ensures no customer voice goes unheard, providing a comprehensive view of your customer sentiment.

Pinpoint Actionable Insights

Discover what delights your customers, what frustrates them, and where you can improve to deliver exceptional experiences. Empower your team with the insights they need to prioritize initiatives and close the feedback loop.

Beyond the Ordinary in Analysis

While ordinary analysis tools cannot show the hidden tip of the iceberg beneath the surface, Pisano allows you to always see the big picture.

Root Cause Analysis & Pain Point Identification

Categorize customer feedback by subject to solve recurring problems and identify pain points that can be turned into gain points.

Advanced Factor and Trend Analyses

Detect and interpret categories and periodic anomalies that impact overall scores through comprehensive and in-depth factor and trend analysis. Gain a deeper understanding of underlying patterns and influences for more strategic planning.

Exceptional Reporting

Track and meticulously report score distributions across various categories, delivering a detailed and granular view of your customer experience.

Şikayetvar

Integrate with Turkey's leading consumer complaint platform to monitor and respond to customer feedback, addressing concerns and building trust.

Cutting-Edge Natural Language Processing Technologies

As the strength and impact of AI grows, Pisano leverages the latest technologies to deliver powerful text analytics.

Google NLP

Google's Natural Language Processing algorithm, powered by machine learning, scores open-ended comments on a sentiment scale. It also highlights important content with smart tags for easy reporting.

OpenAI ChatGPT

ChatGPT AI integration specializes in categorizing content and analyzing sentiment specific to each industry, providing crucial insights for various fields.

Tailor Your Text Analytics to Your Needs

Pisano's approach to text analytics allows for a deeper, more adaptable understanding of the complexities of written communication.

Start with a Pre-Trained Model

Quickly get up and running with Pisano's pre-built model, designed to analyze general customer feedback.

Train Your Own Model

For more targeted insights, fine-tune Pisano's model with your own data. Create custom categories, train on your specific terminology, and ensure the analysis aligns perfectly with your business needs.

Pisano recognized as a

Customers’ Choice for Voice of the Customer Platforms on Gartner Peer Insights™

Pisano met or exceeded the market average Overall Experience and market average User Interest and Adoption.

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A Leader in Voice of the Customer Market

"Pisano provides a comprehensive VoC platform to gather, analyze, and interpret consumer feedback data that enables organizations to gain a deeper understanding of their consumers, resulting in better decision-making and increased customer satisfaction.''

Preshit Parab Analyst, at Quadrant Knowledge Solutions