Empowering Banking Experiences with Actionable Insights
Designed with bank-grade security protocols, Pisano allows you to listen, learn, and transform millions of customer interactions into personalized banking experiences.
Outstanding Performance for High-Volume Feedback
Engineered to handle the immense volume of customer feedback modern banks encounter, Pisano ensures uninterrupted performance and data processing, even at peak demand.
Unlimited Omnichannel Feedback Collection
Omnichannel engagement is at the heart of modern banking, and it's deeply ingrained in Pisano. Engage with customers at every touchpoint - ATMs, branches, online banking, mobile apps - to get feedback from wherever your customers are with no package limits.
Templates Designed for Banking-Specific Needs
Applying the well-established practices of banking to platforms takes time for traditional platforms. Pisano helps you accelerate your time-to-value with pre-built dashboards and content templates specifically tailored to the needs and challenges of the banking industry.
Automated Survey Distribution
Banks must distribute numerous surveys daily, each tailored to specific scenarios. Manual distribution at this scale is infeasible and inefficient. Pisano enables you create tailored surveys for diverse banking scenarios and automate their delivery to the right customers at the right time.
AI-Powered Analytics & Categorization
One of the biggest challenges for banks is to make the collected data ready for use. With AI-powered analysis and categorization, Pisano transforms raw feedback into actionable insights in 50+ languages, revealing trends, sentiment shifts and areas for improvement.
Key Metric Targeting and Measurement
The banking industry is full of targets and realisations. In Pisano reporting screens, you can define targets for your branches, regions and/or countries in terms of Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) and monitor the realisation rates instantly.
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Data Visualization & Shareable Reports
Develop and share clear, visually compelling departmental reports accessible exclusively to authorized team members. Track progress toward your customer experience goals and showcase the impact of your experience management efforts.
Closing the Feedback Loop
Set up alerts to notify relevant teams of critical feedback, trigger personalized responses to customers, and streamline issue resolution with Pisano's automated workflows. By demonstrating that you value your customers' input, you'll build trust and strengthen relationships.
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On-Premises Implementation
Maintain complete control over your sensitive customer data with Pisano's secure on-premises implementation, ensuring it never leaves your bank's infrastructure.
Rigorous Security Protocols
Pisano employs stringent security measures, including encryption, access controls, and regular audits, to safeguard your data and meet the most demanding banking industry standards.
Fully Adapted to Your Organization Scheme
The deep hierarchical structures within banks necessitate the use of flexible platforms to streamline decision-making across multiple layers. Pisano adapts to your bank's unique departmental structure, ensuring feedback reaches the right department, role or person for prompt action.
Easy Migration
Banks are often constrained by their historical data when considering platform changes. Pisano simplifies this process by enabling smooth data migration and continued operations at Pisano's high standards.
Don't Take Our Word For It
The best way to really understand the actual performance of a product or a company is to listen to the voice of customers. Discover what other banks tell about Pisano.
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Witness the impact of Pisano on QNB Finansbank's customer experience – easy deployment, responsive team, and seamless collaboration.
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Explore how İş Bankası streamlined collaboration across diverse teams to establish a cohesive feedback framework using Pisano.
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Discover how Aktif Bank, in collaboration with Pisano, revamped its corporate culture, prioritizing seamless customer journeys.
Discover how Pisano's omnichannel XM approach and agility helped Yapı Kredi to gain real-time insights into customer sentiments and needs.
"Excellent Bang For The Buck, Very Flexible And Suitable For Large-Scale Implementations"
"Overall the team is very diligent, responsive and flexible. Smooth and accessible interface, good integration capabilities. Certain technical limitations exists, but we are running massive programs with the system and it does the job.”
"We've Had a Really Quick Implementation Process."
"The tool is powerful enough to analyze huge raw data. The team is also great and you can negotiate with them about your needs and if your needs add value to both your organization and the product, new feature development speed is really fast."
"The Service we Receive is of Very High Quality."
"It has been 3 years since we completed the Pisano integration. With this integration, we were able to see all experience measurements of the bank on a single platform. We are incredibly satisfied with the customer service we receive from Pisano. They are solution-oriented and we can set our priorities together. The problems, opinions and requests we raise are never left unanswered and they support us incredibly quickly"
