Experience Management Solutions for E-commerce

Product Discovery

Ensure that customers find what they need quickly by capturing feedback on search and navigation. With Pisano’s insights, optimize your site layout and product categorization to improve discoverability and engagement.

Product Evaluation

Collect feedback on product pages, reviews, and images to understand customer preferences. Pisano helps you identify trends and improve information quality, so customers feel confident in their purchase decisions.

Checkout Experience Identify friction points in the checkout process to reduce cart abandonment. Pisano’s real-time insights reveal areas for improvement, enabling a seamless, user-friendly checkout experience.

Order Fulfillment & Delivery Track customer feedback on shipping speed, packaging, and delivery accuracy. Use Pisano’s platform to address concerns swiftly, ensuring expectations are met at the final step.

Post-Purchase Engagement Gather insights on product satisfaction and delivery experience to support loyalty-building efforts. Pisano’s tools enable you to follow up with customers, resolving issues and encouraging repeat purchases.

Capture Feedback Across Every Digital Touchpoint

Pisano lets you capture customer insights from every interaction—from website navigation and product selection to payment processing and order tracking using email, SMS, in-app surveys, and more. Each data point contributes to a detailed view of customer needs, enabling you to take prompt, effective action to enhance the overall shopping experience.

Optimize the Shopping Journey

Capture feedback on site functionality, usability, and speed. Recognize friction points in real-time and take steps to improve performance, boosting user satisfaction and engagement. Utilize feedback to enhance service quality and improve response times, ensuring customers receive the help they need promptly.

Real-Time Insights For Smarter E-commerce Decisions

In e-commerce, timing and accuracy are everything. Pisano’s platform provides real-time insights that empower your team to adapt swiftly to shifting customer needs and market trends. By monitoring customer behaviors, feedback, and purchase patterns live, you can make agile decisions that optimize product listings, enhance promotional timing, and refine user experience.

Analyze Key Metrics that Drive E-commerce Success

With Pisano, track the essential metrics that matter in e-commerce, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). Set specific targets for each and monitor progress across multiple platforms to drive consistent, positive outcomes.

Post-Purchase Loyalty Building

The post-purchase phase is essential for securing repeat customers. Pisano’s platform lets you listen to customers post-purchase, capturing insights on delivery experience, product satisfaction, and any follow-up questions. Use this information to nurture customer loyalty with targeted communications and loyalty programs.

Managing E-commerce Challenges with Agility

Stay responsive and transparent during unforeseen challenges, like stock shortages or delivery delays. Pisano’s feedback tools allow you to monitor customer sentiment in real-time and refine your communication strategies to manage expectations, reinforcing customer trust even during disruptions.

Building Customer Trust with Seamless Operations

In a sector that bridges digital convenience with physical fulfillment, trust hinges on the smooth orchestration of every business process. Pisano enables e-commerce brands to keep background operations aligned and efficient, ensuring customers receive the right products, at the right time, and with the quality they expect. This builds lasting customer confidence and loyalty.