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Unlimited Omnichannel Feedback Collection
Insurance companies manage complex operations involving numerous touchpoints such as phone calls, emails, websites, mobile apps and physical branches. Pisano gathers unlimited feedback from all touchpoints in the insurance customer's journey through a wide range of feedback collection channels.
Customizable, Easy-to-Create Surveys
Insurance companies serve a diverse clientele each with unique needs and expectations. Building tailored surveys for these distinct customer segments is essential to gather the right insights. Pisano’s user-friendly survey module empowers insurers to create customized surveys aligned with specific customer profiles, such as individual policyholders, corporate clients, or public entities.
Real-Time Feedback
the highly regulated and competitive insurance industry, timely response to policyholder inquiries and issues is crucial for maintaining customer satisfaction and mitigating reputational damage. Pisano captures feedback in real-time, allowing insurers to address concerns promptly, such as claim status updates, policy changes, or billing disputes, before they escalate into larger problems.
Versatile for Every Insurance Segment
Pisano is designed to meet the unique needs of various insurance segments and customer profiles. Whether you specialize in property and casualty insurance, life insurance, health insurance or reinsurance for personal, corporate and public client profiles, our platform can be tailored to your specific sector focus.
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Advanced Text and Sentiment Analytics
Insurance feedback often involves complex quantitative data and nuanced qualitative expressions. Pisano's advanced text and sentiment analysis capabilities extract valuable insights from this rich data. Pisano's advanced text analytics and sentiment analysis capabilities extract valuable insights from this rich data to categorize patterns and key themes.
Continuous Monitoring of Performance Metrics
Tracking the impact of feedback-driven actions is essential for continuous improvement in insurance. Pisano establishes and monitors key performance metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) helping insurers measure policyholder satisfaction and business outcomes accurately.
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Ready-Made Dashboards and Survey Content
Start deriving actionable insights immediately with Pisano's pre-configured dashboards and survey templates designed specifically for the insurance industry. With a rich library of pre-built resources, ready-to-use dashboards and survey content, you can quickly start measuring performance, and prioritizing improvement areas.
Data Visualization & Shareable Reports
Effective decision-making in insurance requires data-driven insights shared across departments. Pisano offers highly customizable dashboards and reports that visualize key metrics, making it easy to identify trends, measure performance, and share insights with teams.
Flexible Deployment Options
Insurance companies have diverse IT infrastructures and security requirements. Pisano offers both on-premises and cloud-based deployment options, providing flexibility to meet the specific needs of different insurance organizations and ensuring seamless integration with existing systems.
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Hierarchical Action Planning
Pisano aligns with your insurance company's organizational structure, ensuring insights reach the right level for effective action. By mapping feedback to specific departments and roles, we optimize decision-making and resource allocation.
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Robust Security
The insurance industry handles highly sensitive customer data, making cybersecurity a top priority. Pisano employs advanced security measures, including data encryption, access controls, and regular security audits, to protect sensitive information and comply with industry regulations.
Data Preservation and Easy Migration
Insurance companies rely heavily on historical feedback data to understand customer trends, identify patterns, and inform strategic decisions. Pisano ensures seamless migration of existing feedback data, preserving valuable insights and enabling insurers to continue leveraging historical information while benefiting from the new platform's capabilities.
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Creating a Customer-Oriented Culture
The insurance industry is highly competitive, and a lack of customer focus can lead to significant dissatisfaction and churn. Pisano empowers insurers to close the feedback loop by identifying opportunities for process optimization, personalizing customer interactions, automating workflows and insight-driven decision-making.
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Mitigating Risks
Insurers are obliged to safeguard their interests by mitigating potential risks, just as they are responsible for protecting their customers from similar threats. Pisano helps identify potential threats and uncover emerging risks early by analyzing feedback deeply.
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"Easy To Integrate Platform For Holistic Customer Experience Management"
"Pisano has a very agile organizational and product mindset compared to its well-known competitors. Easy to implement, Platform is very easy to deploy and low level of it teams alignment necessity. It is a very powerful tool to be used for the deployment of customer-centric transformational change programs within the organization to be able to kick off based on collected customer insights as well as to see the results of actualized activities.”
