Real-Time Customer Experience Management for Restaurants
Pisano helps you collect, analyze, and act on customer feedback in real-time across restaurant-specific touchpoints and third party platforms to drive loyalty and growth in the fast-paced restaurant and QSR industry.
Instant Feedback for Restaurant-Specific Touchpoints
We offer the most appropriate channels for restaurant-specific touchpoints. With Pisano, feedback can be gathered instantly through QR codes on tables, receipts, and delivery packaging, as well as via digital kiosks, mobile apps, post-order SMS surveys and third-party platforms.
Manage the Entire Restaurant Feedback Ecosystem
Beyond direct customer surveys, restaurant reputations are also shaped by review platforms & delivery apps. Pisano consolidates feedback from all these sources, ensuring that indirect customer sentiment is analyzed with the same rigor and speed as direct input.
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Route, Escalate & Resolve Issues in Real-Time
In the restaurant industry, a slow response can turn a small issue into a lost customer. Pisano ensures that each issue is automatically routed to the right team, escalated where necessary, resolved without delay and sent back to the customer as a solution so that you can complete the feedback loop in a single sequence.
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Collect Unlimited Feedback
Restaurants need to listen to the feedback of their large customer base instantly, and with Pisano, you can collect unlimited customer feedback through restaurant-specific channels, without restrictive package limits.
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AI-Powered Analytics & Categorization
Pisano’s AI-driven analytics process large volumes of customer feedback which is a must in restaurant businesses. This helps you identify trends in service, food quality, and overall satisfaction so you can act on key insights and improve customer experiences proactively.
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Key Metric Targeting & Measurement
Data fuels restaurant success. Pisano empowers restaurants to define clear success goals for customer experience metrics like NPS, CSAT, or CES. It then provides real-time tracking and multi-location performance analysis. This data-backed strategy builds consistent service and happier customers.
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Data Visualization & Shareable Reports
Running a restaurant requires making quick and informed decisions, and data is key to staying competitive. Our industry-leading reporting tools provide real-time insights with a customizable dashboard, a wide range of charts and settings tailored to each role and operation.
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Get Started Using Your Platform Quickly
With extensive experience in restaurant operations and a deep understanding of hospitality needs, our team ensures the fastest implementation in the industry. We get your systems up and running quickly, so you can focus on delivering exceptional dining experiences and maximizing your revenue from day one.
Seamless Integration with Your Existing Systems
Pisano lets you connect with online review platforms and food delivery apps and integrate with POS, CRM, and loyalty systems, so you can ensure smooth data flow, centralize feedback management, enhance response times, and maintain a strong brand reputation.
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Hierarchy-Based Management
Pisano helps you reflect your organizational structure on your platform. This gives you granular control over feedback management by location, region, and role, and allows you to restrict access based on roles for efficient problem-solving and a manageable data load.
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Easy Migration without Disruption
Losing valuable insights or taking too long to implement can be stressful. Pisano ensures a smooth migration process where nothing left behind, even for restaurants with extensive historical feedback data. Our dedicated onboarding team ensures allowing you to continue delivering great service while we quickly set you up for success.
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Scale Your Business Confidently
Our platform is designed to grow with you—whether you're a single-location QSR or a multi-location restaurant chain. It easily adapts to changing customer expectations, handles increasing feedback volumes, and simplifies expansion to new locations. Stay ahead of trends, maintain consistency, and manage feedback effortlessly as your business scales.
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Drive Operational Efficiency and Cost Savings
In the restaurant sector, where margins can be tight, operational efficiency is key to maintaining profitability. Pisano doesn’t just enhance customer experiences—it also drives operational efficiency. By using data to identify bottlenecks and inefficiencies, you can streamline processes and reduce costs without compromising on service quality.
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Increase Customer Retention
With an XM platform, restaurants can move beyond transactional interactions and build real relationships with their guests. By capturing feedback and understanding individual preferences, restaurants can personalize the dining experience, creating memorable moments that build loyalty and encourage repeat business. The result is a stronger, more sustainable customer base.
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Stay on the Top in a Competitive Market
Your competitors are already using data to refine their experiences—if you're not doing the same, you risk falling behind. An XM platform helps you track what diners are responding to, giving you the ability to adapt quickly and stay relevant. This agility lets you keep your menu, service, and overall experience fresh, ensuring your restaurant stands out in a crowded market.
