Experience Management Solutions for Retail Industry

Optimize the Omnichannel Experience

In today’s retail industry, where customers seamlessly switch between online and offline shopping, delivering a consistent omnichannel experience is essential. Pisano’s omnichannel feedback collection capabilities allows you to unify the customer journey, ensuring consistent and connected experiences whether your customers are shopping online, in-store, or through mobile apps.

Utilize a Multitude of Feedback Collection Channels

Retail customers interact with brands across a variety of channels, from SMS and email to in-app communications. Pisano’s platform supports a wide range of feedback collection channels. In this way, you can meet your customers where they are and gather the most relevant and timely feedback, enhancing your ability to respond swiftly and accurately.

Empower Your Workforce with Real-Time Feedback

Retail employees are often the first point of contact with customers and play a critical role in shaping the shopping experience. Pisano equips your staff with real-time feedback and actionable insights, enabling them to adjust their approach continuously, which directly impacts the quality of customer interactions.

Deepen Customer Understanding and Predict Trends

Pisano’s goes beyond basic data collection by offering advanced analysis methods and AI-based text analytics. Our platform allows you to mine vast amounts of structured and unstructured data, extracting meaningful insights in 50+ languages that reveal customer needs, preferences, and emerging trends.

Target and Measure Key Metrics for Success

The retail industry is driven by targets and performance metrics, making precise tracking and measurement essential for success. Pisano’s platform allows you to define specific targets for your branches, regions, or countries in terms of key metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). On our intuitive reporting screens, you can monitor the realization rates of these metrics in real-time, ensuring that your teams stay aligned with your strategic goals.

Data Visualization & Shareable Reports

In the fast-paced retail industry, access to clear and actionable insights is crucial for making informed decisions. Pisano's customizable dashboards make it easy to visualize data and share insights across teams so that every level of the organization has the information they need to act quickly and drive strategic actions that improve your retail operations.

Leverage Industry Templates and Ready-Made Content

In retail, speed and adaptability are crucial as trends change rapidly and competition is fierce. Pisano offers industry-specific templates and ready-made survey content that allow you to quickly implement best practices and proven strategies in your customer experience management efforts. These resources are designed to help you launch campaigns faster, with the confidence that they are tailored to the unique needs of the retail industry.

Drive Operational Efficiency and Cost Savings

In the retail sector, where margins can be tight, operational efficiency is key to maintaining profitability. Pisano’s platform doesn’t just enhance customer experiences—it also drives operational efficiency. By using data to identify bottlenecks and inefficiencies, you can streamline processes and reduce costs without compromising on service quality.

Streamlined Retail Network Management

Retail operations often span across multiple branches, regions, or even countries, each with its own unique challenges. Pisano provides a detailed view of your organizational schema, enabling you to categorize and manage your retail network efficiently. With the ability to assign roles and permissions to the right individuals within this structure, you ensure that decision-makers at every level have the tools they need to act quickly and effectively.

Increase Customer Retention

In retail, customer retention is as important as customer acquisition, especially with the increasing competition from global and local brands. Pisano’s helps you stay engaged with your customers. By addressing concerns proactively and personalizing follow-ups, you can turn potential detractors into loyal advocates, significantly improving customer retention rates.

Don't Take Our Word For It

The best way to really understand the actual performance of a product or a company is to listen to the voice of customers. See what our customers tell about Pisano.