Experience Management Solutions for Travel & Hospitality

Online Booking

Understand what your customers are saying during the reservation process to ensure that any concerns are quickly addressed. Analyze this data to provide insights that help optimize the booking experience, leading to increased customer satisfaction and fewer abandoned bookings.

Pre-Trip Communication Listen to the voice of your customers regarding communications about flights and hotel check-ins. Assess the effectiveness of these messages and identify areas for improvement through thoughtful analysis. This data-driven approach fosters proactive engagement, enhancing the customer experience before they even arrive.

Airport Experience Gather insights on the check-in process, baggage handling, and navigation through security and immigration. Use this information to pinpoint areas for improvement, ensuring a smoother experience for travelers. Leverage insights to optimize operations, leading to enhanced customer satisfaction at critical moments.

Flight Experience Capture feedback on various aspects of the flight experience, from the boarding process to in-flight services and amenities. Transform this feedback into actionable insights that empower teams to address concerns promptly and enhance overall service quality, ensuring a comfortable journey for all passengers.

Arrival & Ground Transportation Monitor customer sentiments upon arrival, focusing on customs navigation, baggage claim efficiency, and ground transport options. Analyze this information to identify potential bottlenecks, allowing for streamlined processes and improved customer experiences during crucial transition periods.

Hotel Check-in & Stay Gather insights on check-in experiences, room quality, and service accessibility throughout a guest's stay. Use this feedback to create actionable reports that enable prompt resolution of issues, ensuring that guests’ expectations are consistently met or exceeded.

Post-Trip Follow-Up Actively listen to customers after their trips by using tailored surveys. Identify trends in satisfaction and areas for improvement based on their responses. Utilize insights to support follow-up communications and loyalty programs, fostering repeat business and reinforcing a commitment to continuous improvement.

Crisis Management Keep a pulse on customer sentiments during disruptions to ensure timely communication with customers during emergencies. Analyze feedback to refine crisis management strategies, enhancing customer trust and satisfaction even in challenging situations.

Capture Unlimited Feedback Across All Touchpoints

Pisano gives you the tools to convert your countless daily customer interactions into millions of valuable feedback. Our extensive range of feedback collection methods, including email, SMS, in-app surveys and more, allows you to collect unlimited feedback for every touchpoint.

Enhance Frontline Efficiency with Real-Time Feedback

In an industry where speed is of the essence, it is vital to equip your frontline teams with immediate feedback. Pisano provides your staff with real-time insights, enabling them to adapt services instantly and enhance the customer experience—at check-in, boarding, or any other service moment.

Manage Experience in 100+ Languages

Capture insights from an international customer base with multi-language capabilities. This allows your team to understand and analyze feedback from customers in their preferred languages and auto translate your surveys, ensuring that no valuable insights are lost in translation.

Optimize Key Metrics that Drive Your Business

Measuring the right KPIs is vital in an industry where service quality directly impacts business outcomes. Pisano’s platform offers real-time visibility into essential metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), allowing you to set specific targets and monitor progress across multiple locations or services.

Shareable Reports for Deeper Collaboration

The travel and hospitality sector thrives on collaboration. So companies need to make informed decisions based on a clear, shared understanding of their data. Pisano empowers this by providing dynamic and customizable dashboards and reports, making it easy to visualize key metrics and spot emerging trends to make informed decisions that drive success.

Managing the Global Organisation Effectively

For the Travel and Hospitality industry, the sky is the limit, companies' operations are spread across the globe. Each sub-branch has its own needs and aspirations. By linking feedback to specific geographies, branches and roles, we optimize resource allocation and enable more customized decisions.

Ready-Made Modules and Seamless Migration

With Pisano, you can get started right away with everything you need to manage experience. Leverage a wealth of ready-made content, dashboards, and customizable features to tailor the platform to your industry needs. Import your historical data into Pisano easily for a smooth transition without disruption.

Maximize Operational Efficiency

Operational efficiency is at the core of success in this industry, where small inefficiencies can lead to significant cost increases. Pisano helps decision-makers leverage insights to identify and eliminate bottlenecks in service processes—whether during scheduling, handling customer requests, or managing service flows—without sacrificing quality.

Creating a Continuously Satisfying Culture

A customer-centric approach not only reduces dissatisfaction but also builds loyalty, ensuring guests feel valued. With Pisano, you can build a culture that places customers at the heart of every interaction. By gaining insights into expectations at every touchpoint, your team can make informed decisions that enhance satisfaction and enrich the overall experience.