What is eNPS?
“On a scale of 0-10, how likely are you to recommend working at this organization.”
eNPS, which is measured by the simple question above, is a powerful metric that evaluates the likelihood of employees recommending their workplace to others. Based on their responses, employees fall into three categories:
Promoters (9-10): Highly engaged and satisfied employees who advocate for the organization.
Passives (7-8): Neutral employees who are neither particularly enthusiastic nor disengaged.
Detractors (0-6): Disengaged employees who may negatively influence workplace morale.
The eNPS score is calculated by subtracting the percentage of detractors from promoters.
Why is Measuring eNPS Crucial?
Employee satisfaction and loyalty are foundational to any thriving organization. eNPS not only reveals current sentiment but also serves as a strategic tool for:
Retaining Talent
Satisfied employees are less likely to leave, reducing costly turnover and strengthening organizational stability.
Improving Employee Engagement
Understanding employee sentiment helps align workplace policies, benefits, and culture with what employees value most.
Identifying Potential Risks
A declining eNPS can signal disengagement, dissatisfaction, or cultural issues requiring immediate attention.
Driving Business Success
Engaged employees perform better, collaborate effectively, and contribute to long-term business goals.
How Pisano Can Help You Build Your eNPS Strategy
Pisano’s advanced Voice of the Employee (VoE) tool empowers organizations to measure and leverage eNPS with precision and efficiency.
Collect eNPS Feedback Across Multiple Channels
Reach employees wherever they are with surveys delivered via SMS, email, mobile apps and much more. Pisano ensures inclusivity by accommodating diverse communication preferences, boosting response rates.
Gain Insights Beyond the Numbers
Pisano doesn’t just stop at calculating eNPS. Our powerful analytics break down scores by department, tenure, or role, helping uncover the root causes of satisfaction or dissatisfaction. This empowers HR teams to take tailored actions for specific employee groups.
Real-Time Monitoring for Agile Decision-Making
Pisano’s dashboards allow HR leaders to monitor eNPS in real-time, tracking changes as new initiatives are implemented. Early detection of declining scores enables quick, proactive adjustments to maintain a positive employee experience.
Linking eNPS to Broader Metrics
With Pisano, you can integrate eNPS data into broader employee experience metrics. This holistic approach ensures that improving eNPS aligns with other critical business goals.