Pisano VoC & VoE Platform

Feedback Collection Channels: Capture Every Voice, Everywhere

Customers and employees engage across multiple channels—your feedback system should too. Our platform enables you to collect feedback through email, SMS, WhatsApp, kiosks, web widgets, QR codes, and mobile apps without adding complexity. Every interaction—whether digital or in-person—becomes a chance to understand expectations. LEARN MORE

Feedback Management: Structure Feedback, Resolve Issues Faster

A flood of feedback is only useful if it’s organized. Our Feedback Management Module creates a centralized inbox where real-time feedback is automatically tagged, categorized, and assigned to the right teams. Custom role-based access allows different departments to see only the feedback relevant to them, making collaboration smoother.

Reports & Dashboards: Data That Works for You

Data overload is a common challenge in XM. Pisano transforms raw feedback into clear, actionable reports with customizable dashboards and real-time updates. Easily track NPS, CSAT, CES, sentiment trends and much more in a dashboard and customizable charts tailored to the needs of every location and team. Read More

Analytics & Insights: Predict Trends, Drive Better Decisions

Experience data is more than just scores—it’s a roadmap for improvement. Our Analytics & Insights module goes beyond traditional analytics, using AI-driven analysis and advanced analysis tools, you can pinpoint what actually impacts customer and employee satisfaction. Instead of reacting to problems, you can proactively shape better experiences.

Automation & Escalations: Keep Feedback Moving, Automatically

Manually managing feedback slows teams down and leads to missed opportunities. Pisano’s automation engine takes care of categorization, task assignment, prioritization and follow-ups, ensuring feedback reaches the right people without delays. Escalation rules prioritize critical issues, automatically notifying managers when action is needed.

Integrations: Connect Everything, Unlock More Value

Your XM tools shouldn’t exist in isolation. Pisano’s platform integrates seamlessly with external systems to ensure feedback is fully connected to your operations. With secure APIs, post-hooks, and database adapters, you can sync feedback in real time, automate workflows, and ensure insights reach the right teams without extra effort.

Leo, Your Gen-AI-Powered Assistant

Your Gen-AI-powered experience management assistant Leo is designed to help you refine survey questions, identify gaps in insights, provide strategic recommendations and automate responses to feedback. With Leo, your team spends less time on data analysis and more time making impactful decisions.

AI-Based Text Analytics: Understand Every Comment

Open-ended responses hold valuable insights—but analyzing them manually takes time. Our AI-based text analytics automatically detect sentiment, categorize topics, and identify recurring themes in qualitative feedback. Instead of reading thousands of comments, your team can instantly see what’s driving customer and employee sentiment and act accordingly.

Indirect Feedback Collection: Capture Insights Beyond Direct Responses

Not all customers fill out surveys, but that doesn’t mean they aren’t sharing feedback. Our Indirect Feedback Collection module gathers reviews, ratings, and comments from app stores and public review sites. By combining direct and indirect feedback, you get a complete view of customer sentiment and can act on issues before they escalate.

Designed for Every Level of Your Organization

Managing customer and employee experience across a complex organization requires more than just a one-size-fits-all solution. Pisano is built to adapt to your company’s structure, ensuring that every location, department, and team has the right level of access to insights and actions. With built-in role-based access, hierarchical reporting, and localized insights, experience management becomes seamless across all levels of your business.

Always Dynamic, Always Innovative

Customers choose Pisano because it’s always a step ahead, ensuring that every organization using it stays cutting-edge, competitive, relevant and loved by their customers. That’s why brands that prioritize innovation and impact trust Pisano—not just as a tool, but as a partner that helps them lead.

Experience Management Made Easy

Pisano is designed to be easy to buy, easy to integrate, and easy to use. Flexible solution packages ensure you have everything you need from day one, with no hidden limits on users, surveys, or feedback collection. Seamless integrations mean you can get started fast, whether on-premise or cloud. And with a user-friendly interface, every team member can quickly adopt the platform without extensive training.

A Leader in Voice of the Customer Market

"Pisano provides a comprehensive VoC platform to gather, analyze, and interpret consumer feedback data that enables organizations to gain a deeper understanding of their consumers, resulting in better decision-making and increased customer satisfaction.''

Preshit Parab Analyst, at Quadrant Knowledge Solutions