Harness the Power of Data Analytics for Smarter Decisions
With Pisano Experience Management Platform's advanced analytics capabilities that offer qualitative and quantitative analysis methods, you can transform raw feedback data into meaningful insights and get everything you need to make data-driven decisions.
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Quantitative Analysis
Pisano translates feedback data into easy-to-understand experience management metrics that provide a comprehensive overview of your performance. Whether it's NPS, CSAT, CES, completion times, or response rates, our platform tracks everything in real time, giving you an instant snapshot of how you're doing.
Qualitative Analysis
Numbers tell part of the story, but what about the words? Pisano’s AI-powered text analytics takes your qualitative feedback and breaks it down into categories you can act on. Know exactly why your customers feel the way they do, without spending hours analyzing every single comment.
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Omnichannel Event Tracking
Push operational data like purchases, requests, contact centre sessions and more into your analytics infrastructure to see the whole picture. Track customer behaviour and discover hidden links between the data, so you can focus on strengths and eliminate weaknesses in your customer journey.
Quadrant Chart
Quadrant Chart gives you a clear visual representation of feedback, mapping out what’s working well and where you need to focus your energy. By plotting feedback based on importance and satisfaction, you can quickly identify areas of excellence and areas that need improvement.
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Impact Simulator
Ever wish you could test the outcome of a decision before committing to it? With Pisano’s Impact Simulator, now you can. This powerful tool allows you to simulate changes—whether it's a new customer service policy or a process improvement—and see how they might affect customer satisfaction and operational performance.
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MaxDiff Analysis
Pinpoint the features that offer the most value to your customers. MaxDiff analysis simplifies complex decisions by identifying the most and least preferred options. Prioritize development efforts and ensure every decision adds value to the customer experience.
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Conjoint Analysis
Discover what truly drives customer decisions. By presenting respondents with different feature combinations, Pisano reveals the hidden value of each attribute. Fine-tune your offerings to perfectly align with customer desires and optimize for maximum impact.
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