Unlock Deeper Customer Insights with Advanced Text Analysis

Turn open-ended feedback into insights and reveal what customers are saying behind the ratings with cutting-edge Gen-AI and NLP models fully customizable to fit your business.

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AI-Based Text Analytics

Automated Analysis

Customizable AI Models

Interactive Dashboards

Reveal the Treasures Beneath Words

With Pisano's Advanced Text Analysis, automatically reveal the true meaning in your customer comments, so you can make smarter decisions and improve their experience.

Uncover What's Hidden

Capture the insights hidden in open-ended feedback that would be missed with a traditional XM approach, and harness the full potential of feedback by recognizing the emotions and themes behind what your customers and employees are saying!

Turn Qualitative Data into Quantitative Gems

Meaningful insights require measurement, yet manually quantifying open-ended feedback is impractical. Pisano Advanced Text Analytics automatically categorizes and intelligently tags this qualitative data, enabling its use in reporting, decision-making, and workflow integration.

Beyond the Ordinary in Analysis

While ordinary analysis tools cannot show the hidden tip of the iceberg beneath the surface, Pisano allows you to always see the big picture.

Automated Theme Analysis

Advanced text analytics automatically identify and categorize key topics within open-text feedback. By grouping similar responses into coherent themes, it converts unstructured data into structured, reportable insights.

Automated Sentiment Analysis

Our advanced Text Analytics models analyze not just words, but context and intensity, ensuring sentiment is captured with depth and accuracy. By quantifying customer sentiment at scale, Pisano transforms subjective experiences into actionable metrics.

Şikayetvar

Integrate with Turkey's leading consumer complaint platform to monitor and respond to customer feedback, addressing concerns and building trust.

Tailor Your AI Models to Your Needs

As the strength and impact of AI grows, Pisano leverages the latest technologies for a deeper, more adaptable understanding of the complexities of written communication.

Start with a Pre-Trained Model

Quickly get up and running with Pisano's pre-built core model that delivers efficient, fast, and powerful analysis results immediately with no prior preparation.

Train Your Own Model

For more targeted insights, our AI Model Studio empowers you to fine-tune Pisano's base models with your own data. Create custom categories, train on your specific terminology, and ensure the analysis aligns perfectly with your business needs.

Integrate Outputs into Your Business Processes

With Pisano, insights from advanced text analytics don't get stuck in your inbox, but work their way through the feedback loop as part of your workflows.

Create Interactive Reports

Visualize actionable data from Advanced Text Analytics to be instantly updated with Pisano's industry-best reporting capabilities. Customize down to the finest detail and combine with different data as needed.

Integrate And Enrich Your Workflows

Easily incorporate text analytics into your workflows to feed your end-to-end feedback loop with open-ended feedback, one of the most important sources of insight.

Pisano recognized as a

Customers’ Choice for Voice of the Customer Platforms on Gartner Peer Insights™

Pisano met or exceeded the market average Overall Experience and market average User Interest and Adoption.

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A Leader in Voice of the Customer Market

"Pisano provides a comprehensive VoC platform to gather, analyze, and interpret consumer feedback data that enables organizations to gain a deeper understanding of their consumers, resulting in better decision-making and increased customer satisfaction.''

Preshit Parab Analyst, at Quadrant Knowledge Solutions