Turn Every Digital Interaction Into Actionable Insights

Direct feedback is not the only way for your customers to share their feedback; with Pisano, you can integrate comments, reviews and ratings from your customers on public platforms into your experience management strategy.

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Indirect Feedback Collection

A Network of Feedback at Your Fingertips

Every comment, rating, or review your customers share online leaves a treasure of valuable feedback across multiple platforms. Pisano helps you collect those treasures and make it simple to understand what your customers truly value.

App Store Reviews

Monitor mobile application store reviews, ratings, and comments to benchmark your performance. and ensure your app continuously evolves to serve your users better.

Google Play Store

Get real-time updates on how Android users feel about your app. Monitor trends, identify recurring issues, and prioritize improvements based on user sentiment.

Apple App Store Always stay informed with real-time feedback from iOS users. Analyze ratings, spot patterns, and act swiftly to enhance user satisfaction.

Public Review Platforms

Reviews in public review platforms influence perception and buying decisions. Easily integrate with the review platform you trust and harness the power of AI to listen to what your customers don't say directly to you.

Google Maps Reviews

A great resource for gathering feedback on your physical location, helping you understand how customers perceive your in-person service and environment.

TrustPilot Perfect for collecting detailed reviews that often outline customer journeys, offering insights into areas for improvement.

ŞikayetVar A valuable platform to gather feedback on customer complaints, especially useful for businesses in the Turkish market seeking to resolve issues effectively.

Glassdoor Not just for customer insights, but also a great platform for gathering feedback about your employee experience, which often reflects the overall customer experience.

Review Pro A precious platform that allows businesses to gather detailed analytics from guest feedback. Ideal for the hospitality and service industries to improve overall service quality.

Why Indirect Feedback Matters

The traditional XM approach relies on direct feedback—often filtered—from customers and employees. Indirect feedback goes beyond layers and shows their real needs and expectations.

Uncover Hidden Insights

Public platforms often reveal opinions customers might not share directly. Tap into these conversations to better understand customer sentiment and emerging trends.

Proactive Experience Management

Indirect feedback enables you to identify and address potential concerns early, keeping your brand reputation intact and your customers satisfied.

Data-Enriched Decision Making

Combine indirect feedback with direct input for a 360° view of customer preferences, enhancing your ability to make informed, impactful business decisions.

What Sets Pisano Apart?

Pisano offers tools and integrations that extend your feedback management capabilities to take full advantage of indirect feedback.

Custom Data Transfers

Already gathering indirect feedback data? Use FTP or API to feed your systems’ insights into Pisano for streamlined management and analysis.

Quick and Flexible Integrations

Pisano’s adaptable architecture is built for flexibility. If there’s a new platform you want to monitor, Pisano helps you to integrate with new channels with minimal hassle.

AI-Driven Analysis

Leverage the power of AI to automatically categorize and score feedback, revealing key themes and sentiments with unmatched efficiency.

Centralized Reporting Across Channels

Pisano combines all your feedback—direct and indirect—into one intuitive platform. Track trends, identify patterns, and generate reports that turn feedback into results.

Historical Data Import

Your feedback history is too valuable to leave behind. With Pisano, you can upload and analyze past data, ensuring every insight contributes to your future strategy.