Pisano vs SMG

SMG360's unclear pricing model can lead to additional costs for extra surveys or users. Pisano offers a more transparent, scalable and flexible pricing structure with unlimited survey responses and no hidden fees, making it a more cost-effective solution for businesses looking for predictable and scalable pricing.

SMG360 offers AI-powered features, but they are not deeply embedded across the platform. Pisano's AI-driven assistant, Leo, actively analyzes feedback, generates insights, and recommends actions in real time. This deep AI integration makes survey analysis, reporting, and automation more intelligent, enabling businesses to take proactive measures based on customer and employee feedback.

SMG360 is primarily focused on customer experience (CX), whereas Pisano takes a broader approach by covering customer, employee, and operational experiences (XM). This interconnected view allows businesses to understand how different experience factors impact overall success, rather than analyzing CX in isolation.

Unlike SMG360, which is designed for more straightforward business structures, Pisano is built to accommodate complex B2B organizations and multi-location businesses. With role-based access controls, hierarchical reporting, and cross-location benchmarking, Pisano ensures businesses can analyze experience data across different teams, departments, and regions with precision.

SMG360, being a more rigid, industry-specific platform, often requires long implementation times. Pisano, with its modular design and flexible integrations, allows businesses to get up and running faster. Whether you're a large enterprise or a growing business, Pisano’s agility ensures a smooth deployment process without unnecessary delays.

SMG360 primarily serves certain industries, limiting its adaptability to other industries. Pisano, however, is built for flexibility.  Pisano’s scalable platform allows you to customize organizational structure, surveys, workflows, and dashboards to fit the specific needs of your industry.