Customer Experience Management

Transactional Experience Management

Automate pulse- and transaction-based feedback collection via email and SMS.

Digital Experience Management Collect Feedback on your website and mobile app with forms and QR codes.

Offline Experience Management Integrate your brick-and-mortar channels into your digital workflow using feedback tablets and QR codes.

Manage Data Effortlessly

Ditch the spreadsheet chaos! Pisano helps you organize a mountain of feedback data with ease. Categorize, tag, and filter feedback data by what matters most - channel, keywords, sentiment -. Pisano even connects seamlessly with your CRM or marketing tools, making your feedback data a goldmine of insights.

Analyze Feedback in Depth

Stuck with feedback that only points out problems? Pisano goes beyond the surface.
Its powerful text and sentiment analysis tools unlock the "why" behind every comment while Pisano's AI capabilities tag and categorize open-ended responses, revealing what matters most.

In this way, you can see trends and opportunities hidden in your feedback.

Be in Tune With Your Organizational Hierarchy

Want to manage feedback within a complex business environment? Pisano simplifies! Build a visual hierarchy that mirrors your organization, whether it's departments, branches, regions, or specific roles. Ensure everyone has the precise permissions, privileges, and assignments they need to be productive, without compromising security.

Visualise Hassle-Free

Pisano's intuitive interface removes the coding barrier. Craft insightful, easy-to-share reports tailored to any level of detail, from high-level overviews to granular analyses of specific segments, timeframes, or touchpoints. Leverage pre-built industry dashboards for a quick start, or create custom views that perfectly align with your unique business needs.

Net Promoter Score (NPS) Understand customer loyalty and advocacy, identifying your promoters and detractors.

Customer Satisfaction Score (CSAT) Gauge satisfaction with specific interactions, pinpointing areas for improvement.

Customer Effort Score (CES) Measure the ease of doing business with you, ensuring a frictionless customer journey.

Close the Feedback Loop

Turn feedback into action and show your customers their voices matter. Pisano helps you respond promptly and thoughtfully, address concerns, and implement improvements. By keeping customers informed about the actions you've taken, Pisano empowers you to showcase your commitment to their satisfaction and build stronger relationships.

Drive Growth & Prevent Churn

Pisano empowers you to proactively identify customers at risk of churn and implement targeted strategies to increase retention, turning every insight into a potential pot of gold. By surfacing negative sentiment and churn indicators early, eliminate inefficiencies, and measure the return on your efforts.

Leave the Competition Behind

Traditional methods leave blind spots, but Pisano empowers you to see what others miss. Imagine prioritizing the right improvements, exceeding expectations at every turn, and staying ahead of the curve - all fueled by the invaluable insights Pisano provides. Don't just compete, lead the way.

A Leader in Voice of the Customer Market

"Pisano provides a comprehensive VoC platform to gather, analyze, and interpret consumer feedback data that enables organizations to gain a deeper understanding of their consumers, resulting in better decision-making and increased customer satisfaction.''

Preshit Parab Analyst, at Quadrant Knowledge Solutions